HP 1y 9x5 HP PrinterOn Enterprise SAP 25 Support. Maps to legacy SKU MSAPEP2. (HEWUA2N7E)

Model: HEWUA2N7E
Non Returnable - This Item Cannot Be Returned
HP
HP 1y 9x5 HP PrinterOn Enterprise SAP 25 Support. Maps to legacy SKU MSAPEP2. (HEWUA2N7E)

HP 1y 9x5 HP PrinterOn Enterprise SAP 25 Support. Maps to legacy SKU MSAPEP2. (HEWUA2N7E)

Model: HEWUA2N7E
Non Returnable - This Item Cannot Be Returned
HP
  • Solutions

$866.99 $1,000.00
  • Electronic Delivery

Product Description

HP Software Support Service provides comprehensive software services for HP software and selected HP-supported third-party products. HP Software Support Service also provides access to HP technical resources for assistance in resolving software implementation or operations problems. HP releases updates to software and reference manuals as soon as they are made available. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. HP Software Support Service also includes the license to use software updates for each system, socket, processor, processor core, or end user software license, as allowed by the original HP or original manufacturer software license terms. In addition, HP Software Support Service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.

Expedited problem resolution through trained technical HP resources

Potentially reduces the cost of purchasing individual software updates through subscription savings

Improved system performance and reduced downtime due to software defects

Notification for your system managers when new software updates are made available

Receive HP software and eligible third-party software updates at a predictable cost

Product Specs

Manufacturer

HP

Manufacturer Stock No.

HEWUA2N7E

MPN

HEWUA2N7E

Model#

UA2N7E

Additional Information

25 Pack licenses

Response Time

Next available agent

TAA Compliant

Yes

Coverage window

Standard workdays - 9 hours

Datasheet publication number

4AA5-9599

Duration

1 year

Place of service

Remote

Service features

'HP Live'', to check directly with an online HP support engineer during standard coverage hours, 8:00 a.m. to 5:00 p.m. local time excluding HP holidays. This real-time online help can be accessed via the ''HP Live'' button on selected Web pages. Through sharing browser content, the HP support engineer will help navigate to the appropriate online content that may help resolve the problem.
24x7: Service is available 24 hours per day, Monday through Sunday including HP holidays. This coverage window applies when Software Support 24x7 is purchased.
A support case manager, to submit questions directly to the HP Solution Center. The support case manager helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the engineer qualified to answer the question. The support case manager also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone.
Advisory support is provided to the Customer who encounters difficulties while performing a product installation or who needs advice on proper installation methods and updating of standalone applications. Advisory support for products that are installed in a network environment is also provided.
As HP releases updates to HP software, the latest revisions of the software and reference manuals are made available to the Customer's system manager or designee. For selected third-party software, HP will provide software updates as such updates are made available from the third party, or HP may provide instructions on how to obtain any software updates directly from the third party.
As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to:
At the option of HP and with Customer approval, selected remote access tools, such as a telephone support tool, may be used to facilitate problem-solving. The use of these tools allows HP to work interactively with the Customer and facilitates remote diagnosis of problems with the Customer's system.
Certain capabilities made available to registered users, such as downloading selected HP software and firmware patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users
Expanded Web-based searches of technical support documents, to facilitate faster problem-solving
For certain software products, the Customer may be able to select from a choice of media types. An access code or license key, or instructions for obtaining an access code or license key, will also be provided to the Customer when it is required to install or run the latest software revision.
HP has established formal escalation procedures to facilitate complex problem resolution. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving.
HP provides corrective support to resolve identifiable and customer-reproducible software product problems. HP also provides support to help the Customer identify problems that are difficult to reproduce. The Customer receives assistance in troubleshooting problems and solving configuration parameters.
HP provides information, as commercially available, on the latest product features, known problems and available solutions, and operational advice and assistance.
Problem isolation for the software product is provided. The Customer is informed if the problem is perceived to be hardware-related. If the Customer's hardware is covered under an HP Hardware Maintenance Onsite Service Agreement, a service request will be logged to the diagnose-before-dispatch desk on the Customer's behalf. .
Software Update Manager (SUM), an online software updates capability available at the Customer's option for some HP software products. SUM allows the Customer to download software and documentation updates, order physical media, view order status and history, and receive software update notifications via e-mail. SUM helps the Customer proactively manage and plan for software updates.
Standard business hours, standard business days: Service is available between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday excluding HP holidays. This coverage applies when Software Support M-F is purchased. Calls received and answered outside this service coverage window will be logged the next day for which the Customer has a service coverage window (may vary by geographic location).
The coverage window specifies the time during which services are available.
The Customer can access HP technical resources via telephone, electronic communication, or fax (where locally available) for assistance in resolving software implementation or operations problems. An HP authorized representative will contact the Customer to begin software technical support service within two hours after the service request has been logged, if this time falls within the contracted coverage window.
The Customer can choose to use any of these remote access tools to assist in the resolution of service requests. Only HP-provided, HP-approved tools are to be used as a part of this feature.
The Customer receives the license to use and copy the software updates to HP or third-party software on each system (with original software licenses) covered by this service. The license terms shall be as described in the relevant software license agreements for the HP or third-party software, or if none, then in Exhibit E16, HP Terms and Conditions of Sale and Service, and in Exhibit SS5, HP Support Services.
This service feature does not include down-line loading of complete software packages or walking through an installation from start to finish. These services are available for an additional charge and can be purchased separately from HP.
With the Customer's approval, a per-call service request will be logged on the Customer's behalf for problems related to hardware not covered under a Hardware Maintenance Onsite Service Agreement

Service features, header

Access to electronic support information and services
Access to technical resources
Coverage window
Escalation management
Installation advisory support
License to use and copy software product updates
Problem analysis and resolution
Problem isolation
Remote access
Software features and operational support
Software product and documentation updates

Service method

Phone

Support type

Remote software assistance

UNSPSC code

81111805

Warranty coverage

In warranty

Contains Recycled Materials

0

Returnable

No

Unit of Measure

EA

Item Weight

1

Ships via UPS

1

This item is sold by the

EA

Brand

HP

Country of Origin

US

UNSPSC Number

43230000

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